Terms of Service

1. Acceptance of Terms

By accessing and using the Study Explore Genie website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Study Explore Genie provides energy metering sensors, monitoring solutions, and related services for commercial and residential applications in the United Kingdom. Our services include:

• Energy monitoring sensor installation and maintenance
• Data collection and analysis services
• Energy efficiency consulting
• Technical support and training
• Software solutions for energy management

3. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services or servers
• Comply with all applicable laws and regulations
• Allow authorized personnel access for installation and maintenance

4. Service Availability

We strive to maintain continuous service availability, but we do not guarantee uninterrupted access to our services. Scheduled maintenance, technical issues, or force majeure events may result in temporary service disruptions.

5. Payment Terms

Payment terms for our services are specified in individual service agreements. Generally:

• Payment is due within 30 days of invoice date
• Late payments may incur interest charges
• Disputed charges must be reported within 30 days
• Services may be suspended for non-payment

6. Intellectual Property

All content, software, and technology provided by Study Explore Genie are protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary software
• Reverse engineer our products or services
• Use our trademarks or logos without permission
• Create derivative works based on our content

7. Data Ownership and Privacy

You retain ownership of your energy consumption data. We process this data according to our Privacy Policy and applicable data protection laws. We may use aggregated, anonymized data for research and service improvement purposes.

8. Limitation of Liability

Study Explore Genie's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from third-party actions
• Service interruptions beyond our reasonable control

Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim.

9. Warranties and Disclaimers

We provide our services "as is" and disclaim all warranties except those that cannot be excluded by law. We warrant that our equipment will function according to published specifications under normal operating conditions.

10. Termination

Either party may terminate service agreements with appropriate notice as specified in individual contracts. Upon termination:

• Access to our services will be discontinued
• Outstanding payments become immediately due
• Equipment must be returned if specified in the agreement
• Data export may be available for a limited time

11. Force Majeure

Neither party shall be liable for any failure to perform due to unforeseen circumstances or causes beyond their reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms of Service, please contact us: